computer >

What happens if there is an Internet or computer failure, or something urgent comes up and the doctor doesn't keep the appointment?

If the connection fails during the appointment, the doctor will call you from the telephone number provided during the sign-up process. It is important to keep your telephone number updated at all times in this case. If the doctor cancels your appointment you may either reschedule the appointment or get a full refund.

If you cannot make your appointment, please refer to the question “What if I have to cancel my appointment?”.


Why do I need the newest Flash Player?

To use our video chat portal the newest version of Flash Player is required. The latest version is required for optimal sound quality, giving you a better experience during your appointment.

Adobe Flash is the most common multimedia platform on the internet allowing you to enjoy our service in any browser without downloading additional software to your computer. Flash will only need to be installed once per computer.

Install the latest Flash here.


What computer equipment do I need?

2nd.MD requires an Internet connection, a microphone and a web cam. 2nd.MD works directly through any major browser: Internet Explorer, Firefox, Safari or Chrome. 2nd.MD also requires the installation of Flash Player 10.2 or greater. In order to have the best possible experience on 2nd.MD, we strongly recommend an Internet connection speed of at least 160kb and the most current browser version. If you would like to check if our video system works on your computer please click here to complete a system test.


What if my Internet goes out?

If the connection fails during the appointment, the doctor will call you from the telephone number provided during the sign-up process. It is important to keep your telephone number updated at all times. 2nd.MD recommends using a standard cable or satellite Internet connection and an up-to-date browser (we recommend either Mozilla Firefox or Google Chrome).   For more information please refer to our computer requirements.


I don't have a webcam?

2nd.MD is a revolutionary web-based medical resource providing face-to-face video consultations with leading specialists. We believe 2nd.MD is a one-of-akind service dedicated to helping people find the right medical advice when they need it most. While we feel that face-to-face video is the best way to get the most out of your appointment, 2nd.MD also offers the opportunity for a phone based consultation. During the checkout process you will be able to choose whether to have a phone or video consult.