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How does 2nd.MD check to make sure the specialist has the background they say they have?

2nd.MD uses a respected outside service to check the experience, board certifications and legal standing of each of our medical specialists. 2nd.MD ensures the quality of our doctors and continually removes doctors that do not meet the expectations of our clients. For more information please contact us.


Is it safe?

2nd.MD thoroughly checks the experience, board certifications and legal standing of each of our medical specialists. 2nd.MD ensures the quality of our doctors and will remove any doctors that do not consistently meet the expectations of our clients. Clients have the ability to rate and review each medical specialist after an appointment, and doctors must maintain a specific rating to stay on 2nd.MD.  All of your information on 2nd.MD is safe and secure with the highest level of encryption available. 2nd.MD is proud to be HIPAA compliant ensuring the privacy of all of your medical information.


Can I contact the doctor directly without 2nd.MD?

2nd.MD doctors will not provide you with direct contact information before an initial appointment. After an appointment, it is up to the doctor if they want to provide the client with more contact information.

One of our goals at 2nd.MD is empowering people to better medical information. 2nd.MD is the best online resource for medical second opinions allowing clients to ask a doctor medical questions before committing to make an appointment in person.


Can I really meet with the specialist of my choice?

Yes. On 2nd.MD, you choose the specialist you want to consult with. Simply find a doctor through our search and book an appointment!

2nd.MD is a revolutionary web-based medical resource providing face-to-face video consultations with leading specialists in over 30 specialties and 240 sub-specialties. With doctors participating from leading institutions such as Johns Hopkins, Massachusetts General Hospital, Miami Children’s Hospital, University of Chicago Medical Center, Vanderbilt University Medical Center, the Mayo Clinic, and more, 2nd.MD offers a personalized approach to medical care.


What if I have to cancel my appointment?

For a full refund, clients must cancel their appointment more than 48 hours before the start time of the appointment. If the appointment is canceled between 24 - 48 hours of the appointment, only 50% of the purchase price is refunded. Appointments canceled within 24 hours of the appointment cannot be granted any refund.


Are my records secure?

2nd.MD respects the privacy rights of its customers and is committed to protecting its customers’ personal information. 2nd.MD is taking steps to protect against anticipated threats and hazards to the security and integrity of customer information and personal records, blocking unauthorized access.

Our service is compliant with the latest privacy and security requirements of the Health Insurance Portability and Assurance Act, as well as the refinements made by the Health Information Technology for Economic and Clinical Health Act (HITECH) under the American Recovery and Reinvestment Act (ARRA). These legislatures have laid down guidelines for the protection of health insurance coverage of workers and their families, and created national standards for electronic health care transaction.


Who can I call to explain all of this to me?

For personalized live support please click on “Chat with Support” in the bottom right corner of your window. A representative from 2nd.MD will answer any questions you may have or guide you through a process you need help on.